Shipping policy

SHIPPING POLICY Farmhouse Roots Effective 09/01/26 · Last updated 09/20/26 Shipping cost: Free on every order Processing: 1–2 business days We ship to: United States & Canada 1. Where we ship We ship to all 50 US states, Washington DC, and all Canadian provinces and territories. Orders are fulfilled from our warehouse partners inside the United States. We deliver to residential and business addresses, and to PO boxes where the carrier allows it. We do not currently ship to APO, FPO, or DPO addresses, or to any country outside the US and Canada. 2. Shipping cost Standard shipping is free on every order to the US and Canada. There is no minimum spend and no handling fee. The price you see at checkout is the price you pay. Canadian orders may still incur duties or taxes at the border, which are separate from shipping. See section 7. 3. Order processing time Orders are processed within 1–2 business days after payment clears. Business days are Monday through Friday, excluding public holidays. Orders placed after [2:00 PM ET], on a weekend, or on a holiday begin processing the next business day. During sales, product launches, and peak holiday periods, processing can take up to [3–5] business days — we post a notice on the site when that happens. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships. 4. Delivery estimates Transit time starts when the carrier picks up your parcel, not when you place the order. Add processing time to the estimates below for total time to your door. These are estimates, not guarantees. Weather, carrier backlogs, customs inspections, and incorrect addresses can all add time. We choose the carrier and service level for each order. - United States | 3–7 business days | [USPS, UPS] - Alaska, Hawaii, US territories | 5–10 business days | [USPS] - Canada | 5–12 business days | [Canada Post, UPS] 5. Tracking your order You will get a tracking number by email once your order ships. Tracking can take 24–48 hours to show movement while the parcel works through the first carrier scan — a number that shows no activity yet is normal and does not mean anything is wrong. If tracking has not updated for [7] consecutive business days, email us and we will open an inquiry with the carrier. 6. Orders that arrive in more than one parcel We work with several warehouse partners, so items in the same order may ship separately and arrive on different days. You will get a separate tracking number for each parcel, and you are never charged extra for a split shipment. If part of your order has arrived and the rest has not shown up within [5] business days of the last delivery, contact us with your order number. 7. Duties and taxes on Canadian orders Parcels sent from the United States to Canada may be assessed duties, GST/HST, or a carrier brokerage fee at the border. [Choose one: These charges are collected at checkout, so nothing is owed on delivery. / These charges are not included in your order total and are the recipient's responsibility, payable to the carrier before delivery.] We cannot predict these amounts in advance, and we cannot mark parcels as gifts or declare a value lower than the amount paid. If a Canadian order is refused at delivery because of unpaid duties, it is treated as a refused shipment under section 11. 8. Wrong or incomplete addresses Please check your shipping address carefully before you submit your order. We ship to the address exactly as entered. If you spot a mistake, email us within [2 hours] of ordering with your order number and the corrected address. We will fix it if the order has not entered fulfillment. Once it has, we cannot change the destination. Parcels lost because of an incorrect or incomplete address are not eligible for a free replacement. 9. Late, lost, or stolen parcels A parcel is considered lost when tracking shows no movement for [15] business days domestically or [25] business days to Canada. At that point we will send a replacement at no cost or refund you in full, your choice. If tracking shows your parcel was delivered but you cannot find it: - Check around the property, with neighbours, and at your building's mail room or front desk. - Wait 48 hours — carriers sometimes scan a parcel as delivered a day before it arrives. - Contact your local carrier office with the tracking number. If it still has not turned up, email us within [7] days of the delivery scan and we will file a claim with the carrier. [Describe your policy for confirmed-delivered parcels here — for example, whether you replace them once as a goodwill gesture.] 10. Damaged parcels Inspect your order when it arrives. If an item is damaged, defective, or the wrong product, email us within [48 hours] of delivery with your order number and photos of the item and the outer packaging. We will send a replacement or refund you, and we will cover any return shipping if we need the item back. See our [Refund Policy] for full details. 11. Refused and returned shipments If a parcel is refused at the door, left unclaimed at a pickup point, or returned to us for any reason within your control, we will refund the order minus [actual return shipping costs / a $X restocking fee] once it arrives back at the warehouse. If you would rather have it sent again, we can reship it for [the cost of reshipping]. 12. Changing or cancelling an order Orders can be changed or cancelled within [2 hours] of being placed, as long as fulfillment has not started. Email us with your order number as soon as possible. After that point the order is with the warehouse and cannot be stopped. You can still return it once it arrives, under our [Refund Policy]. 13. Circumstances outside our control We are not liable for delays caused by events we cannot control, including severe weather, natural disasters, carrier strikes or backlogs, customs inspections, and public health measures. If your order is affected, we will keep you updated and help you chase the carrier. Questions about a shipment Email info@farmhouseroots.com with your order number and we will reply within [1 business day]. Our support hours are [Monday–Friday, 9:00 AM–5:00 PM Farmhouse Roots US